About CST Hire
CST Hire is one of Australia’s leading providers of truck and fleet rental solutions, servicing major infrastructure, construction, utilities, and civil projects across multiple states. Their fleet includes tippers, crew trucks, service vehicles, water carts, crane trucks, and specialist plant, all supplied to demanding project environments where uptime, compliance, and fast turnaround are critical.
With a growing customer base, a large mobile fleet, and complex hire requirements, CST Hire needed a system that could support high-volume transactions while keeping sales, operations, and finance fully aligned.
To achieve this, CST Hire implemented SitePad CRM with full integration into their Syrinx hire management system, creating a single, connected workflow from enquiry to off-hire.
The Challenge: Managing High-Volume Hire with Disconnected Systems
Before SitePad CRM, CST Hire faced common challenges seen in fast-growing hire businesses:
- Sales teams required fast and accurate quoting based on customer-specific rate agreements.
- Operational teams needed clear visibility of asset availability, site locations, and collection schedules.
- Finance teams needed invoices and credit limits aligned with live hire activity.
- Customer and site data existed across multiple systems, increasing the risk of errors and duplication.
- Reporting across customers, projects, and asset utilisation required manual work.
CST Hire required a CRM platform that did more than manage contacts. It had to connect directly with their hire operations in Syrinx and present real-time information to every team.
The Solution: SitePad CRM with Full Syrinx Integration
CST Hire implemented SitePad CRM with deep two-way integration to Syrinx, ensuring that operational and commercial data stays synchronised at all times.
Automated Sync Between SitePad and Syrinx
The integration synchronises key data objects automatically, including:
- Clients and customer accounts
- Contacts and site managers
- Job and site locations
- Hire contracts and status updates
- Invoices and balances
- Assets and fleet availability
This means that when a salesperson creates a quote in SitePad, it reflects live operational data from Syrinx. When assets are delivered, swapped, or collected, those updates are visible instantly across sales and admin teams.
The result is a single source of truth across the business.
Faster, More Accurate Quoting with Customer Rate Agreements
One of the most heavily used SitePad features at CST Hire is customer rate agreement automation.
Automated Pricing for Sales Teams
Each customer or customer group has predefined pricing rules stored within SitePad. When sales staff create a quote:
- Rates are automatically applied based on the customer agreement
- Contract duration and asset type are factored into pricing
- Manual price entry is reduced or eliminated
- Quoting errors are significantly reduced
This allows CST Hire’s sales team to respond to enquiries faster, while maintaining consistent pricing across the business.
Asset Features and Compliance Included Automatically
When assets are added to a quote, SitePad automatically includes:
- Asset specifications and features
- Vehicle images
- Compliance items and safety equipment
- Standard and customer-specific terms and conditions
Quotes are professional, consistent, and ready to send without manual document editing, helping CST Hire maintain a strong brand presentation while saving time for the sales team.
Client Groups for Large-Scale Reporting and Contract Management
Many of CST Hire’s customers operate across multiple projects and sites under parent organisations. To support this, they use SitePad’s Client Groups feature extensively.
Grouping Multiple Customers Under One Structure
Client Groups allow CST Hire to:
- Link multiple trading entities to a parent group
- Filter reports across entire organisations
- Track revenue, utilisation, and contracts at group level
- Apply consistent pricing and terms across all related customers
This is especially valuable for large construction and infrastructure clients who operate across multiple regions and contracts.
For management, it provides clear insight into total account performance, not just individual site activity.
Operational Efficiency Through the Site Map
CST Hire benefits from SitePad’s built-in Site Map functionality, which provides visual oversight of:
- Where assets are currently located
- Which sites are active or scheduled for delivery
- Upcoming collections and off-hires
For dispatch and operations teams, this reduces guesswork and improves scheduling efficiency, especially when managing high volumes of short-term and long-term hires across wide geographic areas.
It also supports better coordination between logistics and customer service teams.
Instant Off-Hire Notifications and Collection Workflow
Timely asset recovery is critical in fleet rental, both for utilisation and cost control.
Automated Off-Hire Alerts
When customers submit off-hire requests or contracts reach scheduled end dates, SitePad:
- Flags assets as “Under Collection”
- Triggers instant notifications to relevant teams
- Updates operational visibility in Syrinx
This ensures that collections are not delayed, assets return to service faster, and billing accuracy is maintained.
The integration removes the risk of missed emails or delayed manual processing.
Credit Limits and Live Customer Balances
Financial control is another area where SitePad CRM supports CST Hire’s operations.
Real-Time Credit Visibility
Through the Syrinx integration, SitePad displays:
- Live customer balances
- Credit limits
- Outstanding invoices
Sales and admin staff can immediately see whether an account is within trading limits before confirming new hire contracts.
This protects cash flow while avoiding uncomfortable conversations after assets are already on site.
Unified View of Sales and Operational Performance
One of the biggest benefits for CST Hire is the instant visibility across both sales and operational data.
Management Dashboards and Reporting
Using SitePad dashboards and reports, CST Hire can track:
- Enquiry to hire conversion rates
- Asset utilisation by category and location
- Revenue by client group, site, or project
- Pipeline value and upcoming bookings
Because the data is synced directly from Syrinx, reports are accurate and always up to date.
This allows management to make decisions based on live business performance rather than historical spreadsheets.
Results: A Scalable Platform for Continued Growth
Since implementing SitePad CRM with Syrinx integration, CST Hire has achieved:
- Faster quote turnaround times
- Fewer pricing and contract errors
- Improved asset utilisation
- Better coordination between sales, operations, and finance
- Clearer reporting across large customer groups
- Stronger control over credit exposure
Most importantly, the system supports CST Hire’s continued expansion by providing reliable processes that scale with fleet size and customer demand.
Why CST Hire Chose SitePad CRM
CST Hire selected SitePad CRM because it is purpose-built for hire, rental, and service businesses that require:
- Deep integration with operational systems like Syrinx
- Automated pricing and quoting
- Asset-centric workflows
- Strong site and contract management
- Real-time financial visibility
Rather than acting as a standalone CRM, SitePad functions as a true front-office platform that connects directly to fleet and hire operations.
Looking Ahead
With SitePad CRM and Syrinx operating as a unified platform, CST Hire continues to refine its workflows, improve customer response times, and increase fleet productivity.
The system provides the flexibility required to support new branches, new asset categories, and growing customer demand without increasing administrative overhead.
For businesses operating in truck hire, plant hire, and specialist fleet rental, CST Hire demonstrates how combining SitePad CRM with Syrinx can deliver measurable operational and commercial benefits across the entire organisation.
